TERMS & CONDITIONS

To receive an order with delivery outside of Ukraine till 31.12.2022 the order should be placed and paid till 01.12.2022. We are not liable for the possible delivery delays.
All international and domestic online orders placed after 08.12.2022 will be produced and shipped after 18.01.2023.
Please contact support@frolov.ua for shipping inquiries and approximate delivery terms.
 
Щоб отримати замовлення з доставкою за межі України до 31.12.2022, замовлення має бути розміщене й оплачене до 01.12.2022. Ми не несемо відповідальності за можливі затримки доставки.
Всі міжнародні та внутрішні онлайн-замовлення, розміщені після 08.12.2022, будуть виготовлені й відправлені після 18.01.2023. Будь ласка, звертайтеся за адресою support@frolov.ua щодо приблизних термінів доставки.
TERMS:
TERMS:
Any item may be tailor-made individually for your personal parameters. This is a service free of charge. If you wish to take advantage of it, please note this when creating your order and our customer support team will contact you.
After placing an order our customer support team will contact you additionally to discuss delivery terms.

If you are based in Kyiv, you can sign up for measurements at our studio by a phone call on this number +38 098 367 56 83
 
DELIVERY WITHIN UKRAINE:
Delivery within Ukraine is carried out by «Nova Poshta» service. The cost of service is free.
 
WORLDWIDE DELIVERY:
We ship worldwide. International deliveries are carried out by 
FedEx, UPS or DHL Express. 
Please note that the shipment will be carried out from Ukraine or Poland. Import duties and taxes are not included in the price at checkout. We are not liable for any local taxes, which must be paid according to the destination country’s legislation. Please check with your country’s customs office to determine these costs.
Please contact us to specify where your order will be shipped from.
 
RETURNS:
You have 14 days to return or exchange the item(s) after receiving your order. In case of return or exchange, goods must remain in their original state with tags on and be in the same package as received. Please note that any corsetry, underwear, gloves, and legwear are non-refundable and not exchangeable.
We will refund or exchange in 3 weeks after we receive the returned items. Shipping cost at your expense.
Get in touch with our Customer Support team at support@frolov.ua to return or exchange the goods.
Taxes paid are not refundable.
 
PAYMENT:
Our payment system is FONDY. We accept Visa and Mastercard and guarantee the security and anonymity of your data.
If you have any questions, please contact us: support@frolov.ua or +38 098 367 56 83 (WHATSAPP, TELEGRAM, VIBER).