Delivery Policy

LEAD TIME:

In accordance with our sustainable values, all FROLOV pieces are made to order and tailored to your personal measurements. Due to high demand, your order will be produced individually within 4 weeks after payment, or shipped within 3-5 working days if it's available in stock.

Items from the Couture or Bridal collections will be produced within 21-42 business days after the order is placed.

PLEASE CONTACT SUPPORT@FROLOV.UA FOR SHIPPING INQUIRIES AND APPROXIMATE DELIVERY TERMS.

DELIVERY WITHIN UKRAINE:

DELIVERY WITHIN UKRAINE IS CARRIED OUT BY «NOVA POSHTA» SERVICE. Delivery within Ukraine takes up to 3 working days. THE COST OF SERVICE IS FREE.

WORLDWIDE DELIVERY:

WE SHIP WORLDWIDE, WITH THE EXCEPTION OF RUSSIA AND BELARUS. INTERNATIONAL DELIVERIES ARE CARRIED OUT BY Nova Global, FEDEX, UPS or DHL EXPRESS. International delivery may take up to 3 weeks.

PLEASE NOTE THAT THE SHIPMENT WILL BE CARRIED OUT FROM UKRAINE. IMPORT DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE AT CHECKOUT. WE ARE NOT LIABLE FOR ANY LOCAL TAXES, WHICH MUST BE PAID ACCORDING TO THE DESTINATION COUNTRY’S LEGISLATION. PLEASE CHECK WITH YOUR COUNTRY’S CUSTOMS OFFICE TO DETERMINE THESE COSTS.