Refund Policy
RETURNS:
YOU HAVE 14 DAYS TO RETURN OR EXCHANGE THE ITEM(S) AFTER RECEIVING YOUR ORDER. IN CASE OF RETURN OR EXCHANGE, GOODS MUST REMAIN IN THEIR ORIGINAL STATE WITH TAGS ON AND BE IN THE SAME PACKAGE AS RECEIVED. PLEASE NOTE THAT ANY CORSETRY, UNDERWEAR, GLOVES, AND LEGWEAR ARE NON-REFUNDABLE AND NOT EXCHANGEABLE.
Kindly note that pieces made according to your personal measurements are not eligible for exchange or return.
GET IN TOUCH WITH OUR CUSTOMER SUPPORT TEAM AT SUPPORT@FROLOV.UA TO RETURN OR EXCHANGE THE GOODS.WE WILL REFUND OR EXCHANGE IN 3 WEEKS AFTER WE RECEIVE THE RETURNED ITEMS. SHIPPING COST AT YOUR EXPENSE.
TAXES PAID, DELIVERY COST AND BANK COMMISSION ARE NOT REFUNDABLE.