Any item may be tailor-made individually for your personal parameters. This is a service free of charge. If you wish to take advantage of it, please note this when creating your order and our support will contact you.

 

TERMS:

 

Your order will be crafted individually within 3 weeks following the payment. Our customer support team will contact you additionally to discuss delivery terms and ask for your personal measurements.

If you are based in Kyiv, you can sign up for measurements at our studio by phone call on this number +38 098 367 56 83

 

DELIVERY WITHIN UKRAINE:

 

Delivery within Ukraine is carried out by «Nova Poshta» service. Delivery is always free within Ukraine.

 

WORLDWIDE DELIVERY:


We ship   worldwide. International deliveries are carried out by DHL EXPRESS. The cost of service is 40 EUR, that will be calculated at checkout.

 

Please note that the shipment will be carried out from Ukraine. Import duties and taxes are not included in the price at checkout. We are not liable for any local taxes, which must be paid according to the destination country’s legislation. Please check with your country’s customs office to determine these costs.

 

RETURNS:

 

You have 14 days after receiving your order to return or exchange the item(s). In case of return or exchange, goods must remain in its original state with tags on and be in the same package as received. Please note that any corsetry, underwear, gloves, legwear are non-refundable.

 

We`ll refund or exchange in 3 weeks after we receive the returned items

Get in touch with our Customer Care team at support@frolov.ua to return or exchange the goods.

 

PAYMENT:

 

Our payment system is FONDY. We accept Visa and Mastercard and guarantee the security and anonymity of your data.

If you have any questions, please contact us: shop@frolov.ua or +38 098 367 56 83 (WHATSAPP, TELEGRAM, VIBER).